Customer Info

1. Introduction and commercial policy
Manifatture Daddato S.p.A. manages the teenidol.it site. Manifatture Daddato S.p.A. is registered in the Bari Companies Register with Tax Code and VAT No. 05524450722 with registered and administrative office in Manifatture Daddato S.p.A., Via Strasburgo nn.11/13/15, 76121 Barletta (BT) ITALY. The following General Sales Conditions refer only to the presentation, offer, forwarding and acceptance of purchase orders for products on teenidol.it
To be able to purchase through our site, the following conditions must be met: Being over the age of 18. Hold a personal and valid e-mail address. Possess the requirements to access and legally enter into binding contracts. Have a credit card for certification and payment: American Express, Visa, Master Card, Paypal.
The purchase can be concluded only for the articles published on teenidol.it and until the stock exhaustion. Our web sales channel teenidol.it is aimed exclusively at all those users who are “final consumers”, that is any natural person who acts on teenidol.it for purposes not related to their commercial, entrepreneurial or professional activity, eventually carried out. Manifatture Daddato S.p.A. reserves the right not to process orders that do not comply with our commercial policy.

2. Conclusion of the contract
For the conclusion of the purchase of one or more teenidol.it products it is essential to first register the user by following the guided purchase procedure, and the consequent acceptance of all the sale clauses in addition to the provisions of point 1 of these conditions general sales policies.
Before proceeding with the definitive purchase of the products, the user is required to accept the present General Conditions of Sale and use of the site and to check the insertion of the data made. It is pointed out that the user who does not share some or even only one of the terms and conditions set out in the General Conditions of Sale is requested not to submit the order form for the purchase of products on teenidol.it. At the end of this data entry phase, the user must make the payment of the order to allow the conclusion of the contract. After the payment, the purchase order is taken in charge by teenidol.it which will send an e-mail confirming the order received. Once the payment and personal and shipping details have been verified and the availability of the ordered product has been checked, teenidol.it will consider the contract concluded and will confirm by e-mail the execution of the order with all the related information. Please note that teenidol.it may cancel purchase orders that do not provide sufficient guarantees of solvency or that are incomplete or incorrect, or in the event of unavailability of products. In these cases, the user is informed by e-mail that the contract is not concluded and that teenidol.it did not proceed with the order. In particular, in the case of products no longer available, or for sale at the time of the last access to the site (i.e. sending the order form) but subsequently no longer available, teenidol.it will promptly communicate, promptly and in any case within thirty (30) days starting from the day after the day on which the order has been sent, the unavailability of the ordered products.
In the case of a contract that is not concluded but that has generated a payment of the price, Manifatture Daddato S.p.A. will immediately refund the amount already anticipated by the user.

3. Guarantees
On teenidol.it are offered for sale products of exclusive brand; teenidol.it does not sell used, irregular or inferior quality products to the corresponding standards offered on the market. The essential characteristics of the products are presented on teenidol.it within each tab product. The images and colors of the products offered for sale on teenidol.it may however not correspond to the real ones due to the Internet browser and monitor used and no exception may be raised in this regard by the consumer.

4. Modification and updating of the General Sales Conditions
The General Conditions of Sale may be amended from time to time also in consideration of possible regulatory changes. The new General Terms and Conditions of Sale will in any case be effective from the date of publication on teenidol.it. The Orders accepted before the change are subject to the previous
General Sales Conditions. In the event of non-sharing in whole or in part, with the General Conditions of teenidol.it, you are requested not to use our website.

At the moment Teen Idol products are only shipped to the following countries: Italy (including the islands), Vatican, the Republic of San Marino, at a cost of € 9.00; “Zone 1” (Europe and the Mediterranean basin): Albania, Andorra, Austria, Azores, Belgium, Belarus, Bosnia and Herzegovina, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Faroe (Islands), Finland, France, Germany, Gibraltar, Great Britain, Greece, Guernsey, Ireland, Iceland, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Northern Macedonia, Malta, Man Islands – UK, EU, Moldova, Monaco, Montenegro, Norway, Holland, Poland, Portugal, Czech Republic, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, Hungary, at a cost of € 25.00.
Shipping costs are charged to the customer.
Delivery takes place between 2 and 10 working days, to be calculated from the moment the package leaves the warehouse (weekends and holidays excluded). When the package is shipped from the warehouses, the customer receives an email to notify the status order update to “completed” and the shipping confirmation containing a link to click on to follow the delivery (which normally occurs between 9.00 am and 6.00 pm, from Monday to Friday). Timetables may change depending on the geographic area.
We advise the customer to periodically check the link to be updated in real time on every possible variation.

Deliveries are only madewithin the territories indicated in the previous paragraph to the postal address indicated by the customer in the order form.
At the time of shipment, the customer will receive an informative e-mail from our customer service and the courier directly.

Shipping data
Manifatture Daddato S.p.A. will use as shipping data those indicated by the customer at the time of purchase in the cart.
The only valid data for the purposes of shipment will be those indicated in the copy of the order; for this reason the customer is required to check all the data shown in the copy of the order that he will receive via email.
Manifatture Daddato S.p.A. cannot be held responsible for failed or delayed delivery due to incorrect, incomplete addresses or without the indications useful for identifying the place of delivery.

Timing of orders fulfillment
Orders will be processed within 5 working days after payment confirmation.
Orders are processed from Monday to Friday, with the following schedule: 8.30 am – 1.30 pm / 3.00 pm – 6.30 pm Orders placed during the weekend will be processed starting from the following Monday morning. Finally, if carried out on a public holiday, they will be processed starting on the following working day.

Authorized delivery
Upon delivery of the products, the customer is required to carefully inspect the envelope or package before affixing a signature as proof of delivery of the shipment. If, for any reason, the package arrives tampered with or if the marker is not intact, the customer is asked to sign the receipt with reservation, or to refuse the delivery. In the event that the delivery has been accepted with an unauthorized signature or there is evidence of tampering with the package, the customer is requested to immediately report the incident to the courier’s local office and to contact us by sending an e-mail to the address info@teenidol.it

The right of withdrawal can be exercised without any penalty and without having to specify the reason within 25 days from receiving the goods, by sending an email to info@teenidol.it.
The instructions for the return merchandise procedure and the conditions of the relative refund will be provided by the seller’s reply e-mail.
It is specified that the shipping costs for the return of goods are the responsibility of the seller.

The customer must follow the instructions that we will send by email at the time of the return request. The shipment made with the indicated courier will be free; if the goods are returned with a different courier all the costs will be charged to the customer.
To exercise the right of withdrawal it is essential that the goods are intact and that the objects have the original packaging, complete with all the tags.
The reimbursement of the price of the purchased products will be made to the same account from which the customer made the payment within 30 days from the return of the goods to the warehouses, net of the shipping costs incurred at the time of the order.
The refund will be issued in the same currency as the original purchase. Any differences in the amount due to exchange rate fluctuations cannot be reimbursed.
For the orders paid with a current account, the amount repaid will be available to customers in about 10 days. The timing may vary slightly depending on the banking system of the credit card used.
For the orders paid by PayPal, the amount will be returned to the original account.

VAT and billing
Our prices include VAT. However, it is not possible to enter your VAT number, as the purchase on teenidol.it is reserved for end consumers.

Prices and currency
The official currency of the teenidol.it site is the Euro. For countries that do not adhere to the Euro the exchange rate depends on the rates applied by your credit card and the rates applied by the form of payment used. Payments and all monetary transactions take place in Euros. Prices and exchanges of other currencies have only an indicative value to help the user to have a greater perception of the values. Product prices could be subject to updates. The user must always check the accuracy of the final sale price before submitting the relevant order form.

VAT – Duties
For countries belonging to the European Community, the price of the product is inclusive of VAT. For non-EU countries, not being subject to VAT, the price of the product does not include local taxes, import and customs clearance charges that will vary depending on the regulations of the country in which the item is shipped and paid by the customer upon receipt of the goods.

Payment methods: credit card or Paypal (through Paypal platform)
After confirming the details of your order, you will be redirected to the paypal site where you can pay by credit card without having a paypal account or alternatively access your PayPal account to complete the payment.

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